Shipping & Delivery - Kara's Diamond Art

Where do you ship from?


All Kara’s Diamond Art orders are dispatched from the United Kingdom.

How much is shipping?

All orders are sent via Royal Mail Tracked services.

UK
£5.50 flat rate
Free shipping on orders over £60

Europe
£18 flat rate
Free shipping on orders over £120

Rest of World
£26 flat rate
Free shipping on orders over £150

How long does delivery take?

Orders are processed within 2 working days.

After dispatch:

UK: 1–3 working days
Europe: 5–10 working days
Rest of World: 7–14 working days

Will I receive tracking?

Yes. All orders include tracking and you’ll receive your tracking number by email once your parcel is dispatched.

Will I have to pay customs fees?

United Kingdom
No — there are no customs fees for UK orders.

United States
No — all applicable import duties and customs fees for U.S. orders are covered by Kara’s Diamond Art. You will not be charged additional fees on delivery.

Other International Orders
Orders shipped outside of the UK and USA may be subject to customs duties, taxes, or import charges imposed by the destination country. These charges are not included in our prices and are the responsibility of the customer.

Shipping & Delivery - Kara's Beads

Where do you ship from?

All Kara’s Beads orders are dispatched from the United Kingdom.

How much is shipping?

UK Delivery

Estimated delivery time after dispatch:
2–4 working days

Shipping Costs:

£3 flat rate
Free shipping on orders over £30
Orders are sent via Royal Mail.

International Delivery

Estimated delivery times after dispatch:

Europe: 5–10 working days
Rest of World: 7–14 working days

Shipping Costs

Europe

£10 flat rate
Free shipping on orders over £80

Rest of World

£10 Economy
£18 Tracked
Free shipping on orders over £100


Shipping services may vary depending on destination and parcel size.

How long does delivery take?

Orders are processed within 2 working days.

After dispatch:

UK: 1–3 working days
Europe: 5–10 working days
Rest of World: 7–14 working days

Will I receive tracking?

Tracking is available on selected international services.

If your chosen shipping method includes tracking, you will receive a tracking number once your order has been dispatched.

Will I have to pay customs fee?

United Kingdom
No — there are no customs fees for UK orders.

United States
No — all applicable import duties and customs fees for U.S. orders are covered by Kara’s Diamond Art. You will not be charged additional fees on delivery.

Other International Orders
Orders shipped outside of the UK and USA may be subject to customs duties, taxes, or import charges imposed by the destination country. These charges are not included in our prices and are the responsibility of the customer.

About Our Diamond Painting Kits

What is included in a Kara’s Diamond Art kit?

Every Kara’s Diamond Art kit is designed to feel premium from the moment it arrives. From materials to packaging, every detail has been carefully considered.

📦 KDA Signature Magnetic Box

Each kit arrives in our signature magnetic closure box, designed in-house.

  • Minimalist exterior featuring our logo
  • Painting details printed discreetly on the side
  • Velvety deep brown finish
  • Cream interior with our slogan printed inside the lid
  • Magnetic closure that pops open smoothly and clicks shut securely

This box was designed with 3 purposes in mind:

1️⃣ Long-term storage – perfect for safely storing completed or in-progress paintings
2️⃣ Gifting – elegant and presentation-ready
3️⃣ Unboxing experience – clean, minimal, and satisfying from first open

 It’s designed to be kept — not thrown away.

🖼 Premium Velvet Canvas

  • Soft velvet canvas with scalloped border
  • Poured glue adhesive
  • Clear, easy-to-read symbol chart

💎 Resin Drills Only

We use high-quality resin drills only — never acrylic.

  • Available in square or round
  • Drill type is clearly stated in the product title
  • A small bubble in the top corner of the canvas shows the drill shape for easy reference

🏷 Pre-Cut Sticker Sheet

Every kit includes a pre-cut sticker sheet for easy labelling and organisation.

🎒 Premium Toolkit (Included by Default)

Each kit includes our custom-designed toolkit:

  • Mesh zipper storage bag
  • 3D-printed pen (designed and printed in-house) with single placer and corrector heads
  • Matching 3D-printed tray
  • 2 washi tapes
  • Storage container with 2 round wax pieces

 Our tools are made for comfort and durability — not single-use disposal.

♻️ Want to Skip the Toolkit?

Many experienced painters already own tools.

You may:

  • Leave a note at checkout saying “No toolkit”
  • Or request only 1 toolkit if ordering multiple kits

For every toolkit you forfeit, we will credit your account with 200 Gems during fulfilment.

This helps reduce unnecessary waste.

🎁 Optional Free Add-Ons

You may request the following free extras in the checkout notes:

  • Multiplacer heads (up to 3 different sizes)
  • Pre-cut parchment paper (same paper Kara uses, as can be seen in her YouTube videos)

These are not automatically included to minimise excess packaging and waste. Simply add your request in the comment section at checkout.

Are your designs licensed?

Yes.

All Kara’s Diamond Art designs are either:

  • Created by collaborating artists under formal licensing agreements
  • Designed by Kara
  • Or sourced from royalty-free libraries with full commercial rights

We do not use unlicensed artwork.

🖌 Artist Collaborations

The majority of our collection features artwork created by independent artists we collaborate with directly. These pieces are fully licensed and professionally charted to ensure exceptional detail and quality.

Supporting artists and ethical sourcing is central to our brand.

✨ Designs by Kara

Some collections — including Verses and Vesper — are designed by Kara.

These pieces begin as original illustrations or typography concepts. AI tools may be used to refine elements such as shading, colour depth, or atmosphere before the artwork is professionally charted by pixel artists.

They are personal, creative works developed as part of the Kara’s Diamond Art universe.

🧪 Early Launch Designs

At launch, we are also offering seven designs that were originally used during our factory testing phase. These were created using royalty-free or AI-generated artwork with full commercial usage rights.

These designs are:

  • Enchanted Eyes (will not be restocked)
  • Radiant Blossoms (will not be restocked)
  • Kaleidoscope Queens
  • Hollywood Glam
  • Rainbow Love
  • Hoppiest Couple Ever
  • Fairyland

These designs form part of our early collection. Moving forward, our focus is on artist collaborations and original creations.

What type of drills do you use?

We use high-quality resin drills only — never acrylic.

Depending on the design, kits may include:

  • Standard resin drills
  • AB (Aurora Borealis) drills
  • Fairy Dust drills
  • Crystal drills
  • Metallic drills

Specialty drills are used selectively to enhance depth, sparkle, and dimension.

Each product listing includes a detailed breakdown of the drill types used in that specific design.

Community & Rewards

Can I suggest changes to a design?

Yes.

Kara’s Diamond Art is designed to evolve. If you have completed a painting and believe a colour adjustment or specialty drill placement could enhance the design, you are warmly invited to share your thoughts.

👉 Submit a Design Refinement Request

Every request is personally reviewed with care.

If your recommendation is implemented in a future revision:

  • Your account will be credited 500 Gems as a thank-you
  • You may be credited on the product page (with your permission)

⚖️ How are Gems awarded?

The 500 Gems reward is granted to the first customer whose specific suggestion results in the implemented change.

If multiple customers suggest the same adjustment, Gems will be awarded only to the earliest eligible submission (based on timestamp).

Not all suggestions will be adopted, and final artistic decisions remain at the discretion of Kara’s Diamond Art.

📦 How do design versions work?

Each design launches as Version 1 (V1).

If refinements are made, the design will be updated to:

  • V2, V3, and beyond
  • A revision date will be listed
  • A short summary of changes will be provided

 Version numbers appear:

  • At the bottom of each product page
  • On the side of the box

 This ensures you always know which edition you own.

What are Gems?

Gems are reward points earned through the Kara’s Diamond Art Creators Club.

You can earn Gems in the following ways:

  • Placing an order – 10 Gems for every £1 spent
  • Following us on Instagram – 100 Gems
  • Liking our Facebook page – 100 Gems
  • Skipping a toolkit – 200 Gems per toolkit forfeited
  • Submitting a Design Refinement Request – 500 Gems (if your suggestion is implemented)

Gems are added to your account automatically once the activity has been completed and, where required, verified.

How Do I Redeem My Gems?

Gems can be converted into store vouchers:

  • 100 Gems = £1 voucher

Once redeemed, the voucher can be applied to your next order.

Orders, Returns & Issues

Can I return my order?

If you change your mind, sealed and unopened items may be returned within 30 days of delivery.

  • Items must remain unopened and in original condition and packaging.
  • For diamond painting kits, once the factory seal is broken, the kit is considered opened and cannot be returned for change-of-mind reasons.
  • Consumable products (including opened bead packs or drill packs) cannot be returned once opened.
  • Customers are responsible for return postage unless otherwise agreed.

Your statutory rights under UK consumer law are not affected.

What if my item is faulty, damaged, or incomplete?

If your order arrives faulty, damaged, not as described, or incomplete (including missing drills or beads), please contact us at kara@karasdiamondart.co.uk within 14 days of delivery, including details and photos where possible.

We will assess the issue and offer an appropriate solution, which may include:

  • Replacement parts, drills, or beads
  • Repair
  • Replacement item
  • Or a refund in line with UK consumer law

For missing drills or beads, we will arrange replacements as needed.

For international customers, depending on location and shipping costs, replacement parts may be shipped separately or included with your next order where appropriate.

Your statutory rights under the Consumer Rights Act 2015 are not affected.

Do you accept international returns?

Yes — international customers may return eligible unopened items within 30 days of delivery.

Please note:

  • Return shipping costs are the responsibility of the customer.
  • Import duties, taxes, and customs charges are non-refundable and remain the buyer’s responsibility.
  • Returns must be sent using a tracked service.

When will I receive my refund?

Refunds are processed to the original payment method within 14 days of receiving the returned goods.

Shipping costs are reimbursed only where required by law or where we have agreed to cover them.

How do I request a return?

Email kara@karasdiamondart.co.uk with:

  • Your order number
  • The reason for return
  • Photos (if faulty)

We will provide return instructions.